C-ya

Frequently Asked Questions

What is the shipping fee?

Domestic cargo shipping fees are free of charge. Return costs are covered by the buyer.

Is there shipping abroad?

International shipping is done via DHL express, the shipping cost belongs to the buyer.

What are the Payment Methods?

You can pay domestically by credit card or money order. From abroad, payment is only accepted by credit card.

Can I pay via Cash on Delivery Method?

Payment method at the door is not accepted.

What should I pay attention to when I receive the product?

Open and check the packages you think were damaged during shipping in front of the cargo officer you received them from. If there is any damage to the product, do not take delivery of the product by keeping a report with the cargo company.

What are the exchange and return conditions for the products?

Returns are accepted within 14 business days as long as the product is not damaged in any way. Change is possible only once.

How can I track order status?

You can track your order status with the shipping code given to you. If the cargo code is not forwarded; You can contact us at info@c-ya.co and request shipping code information.